1. When delivery starts
Delivery starts once your payment is confirmed. Most products arrive right away; products we set up by hand follow the timing shown for your option. A KHQR payment that is still pending is not confirmed yet.
Digital delivery has no store delivery fee. Most orders arrive within minutes of payment. Products our team delivers by hand usually take up to an hour, and orders paid overnight are delivered when the team starts in the morning. The product page shows how yours is delivered.
2. Delivery methods
Some products arrive automatically; others we set up for you by hand. Depending on the option, you receive an account login, a link, an email invite, your own profile on a shared account, an activation code, or the product added straight to your own account. The product page shows which one applies.
Some methods require the customer to provide an email address, account identifier, or other setup detail. Provide only what is requested through the official checkout or support channel.
3. Activation and access
Follow the instructions shown for the selected product and delivered with the order. The store does not claim that one activation guide works for every platform or access type.
Check the platform, region, duration, access method, and renewal information before redeeming a code or using delivered access. If any detail is different, contact support first.
4. Keep delivery information secure
Keep private links, codes, profiles, and login details confidential. Do not publish them in a Telegram group or send them to an account that did not come from the official support link.
DiGi Cambodia support will not need your banking PIN or one-time banking password to deliver an order.
5. Delays or missing delivery
If a confirmed order is taking longer than the estimate, contact support once with the order reference, product, payment time, and the contact detail used at checkout. Avoid creating a duplicate order or paying again.
Support will review the payment and fulfilment state and provide the next step under the Refund & Replacement Policy.