1. When delivery starts
Delivery starts after the store confirms payment. Automatic fulfilment may begin immediately where supported; assisted fulfilment begins according to the selected option. A submitted or pending KHQR payment is not yet a confirmed payment.
Digital delivery has no store delivery fee. Products that support automatic fulfilment may be delivered after payment confirmation. Products that require team preparation are handled every day from 9:00 a.m. until midnight, Cambodia time; many are ready within an estimated 5–15 minutes during those hours. The delivery method and estimate shown for the selected product option control.
2. Delivery methods
Depending on the selected option, delivery may be automatic or require preparation by the team. The product may be delivered as login credentials, an access link, an email invite, a shared profile, an activation code, manual setup, or setup on your own account. The access method shown for the selected option controls.
Some methods require the customer to provide an email address, account identifier, or other setup detail. Provide only what is requested through the official checkout or support channel.
3. Activation and access
Follow the instructions shown for the selected product and delivered with the order. The store does not claim that one activation guide works for every platform or access type.
Check the platform, region, duration, access method, and renewal information before redeeming a code or using delivered access. If any detail is different, contact support first.
4. Keep delivery information secure
Keep private links, codes, profiles, and login details confidential. Do not publish them in a Telegram group or send them to an account that did not come from the official support link.
DiGi Cambodia support will not need your banking PIN or one-time banking password to deliver an order.
5. Delays or missing delivery
If a confirmed order is taking longer than the estimate, contact support once with the order reference, product, payment time, and the contact detail used at checkout. Avoid creating a duplicate order or paying again.
Support will review the payment and fulfilment state and provide the next step under the Refund & Replacement Policy.