1. Issues eligible for review
A correction, replacement, or refund is not automatic. Support reviews requests only when one of these conditions applies:
- Payment was confirmed, but the store cannot deliver the product ordered
- The delivered product is wrong, invalid, unusable, or materially different from the listing at the time of purchase
- Delivered access stops working because of an issue covered by the stated warranty period and conditions
- Applicable law provides a right that cannot be excluded
2. How to report a covered issue
If the delivered item is incorrect, cannot be activated, or does not match the selected option, stop and contact support promptly. Do not redeem, alter, transfer, or continue using it while the review is open.
Provide the order reference and clear evidence of the issue with passwords, one-time codes, and unrelated personal information hidden. If the issue is verified, the store will provide an appropriate correction, replacement, or refund.
3. Issues not eligible for return or refund
While an order still shows Paid and work on it has not started, you can cancel it yourself with "Get a refund" on the order page or in the chat. Tell us the account to pay back to and we send the full amount during working hours (08:00-24:00).
Once an order shows Working, Delivering or Done, digital products are not returnable or refundable because of a change of mind, ordering the wrong option, or deciding not to use the product.
Problems caused by unsupported hardware, an incorrect customer platform, region, or account selection, customer misuse, or a third-party outage outside the store's control are not eligible unless the product listing itself was materially incorrect.
4. Product warranty
Every product is covered for one month unless its stated duration is shorter; in that case, coverage lasts no longer than the stated product term.
If delivered access stops working during the coverage period, contact support for review. The team will check the cause and provide an appropriate correction, replacement, or other support when the issue is covered. The warranty does not create an automatic refund for customer misuse or a third-party service change outside the store's control.